How we work
| • | Is your business people-driven or process driven? |
| • | Would your customer or client interests be protected if something happened to key people? |
| • | What priorities should your business set this year to allocate resources, people and time? |
| • | Is your business performing as well as it can? |
| • | Do you understand your costs and risks? |
| • | What are the outcomes for your business when customers/clients complain? |
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Are there systems in place to support good work practices on a consistent basis, within a culture promoting excellent and efficient processes – and quality outcomes for your stakeholders? |
| The days when any business could afford to avoid these questions are long gone. Customers and clients want services that are high quality, at reasonable prices and delivered promptly. If their expectations aren’t met, they will go elsewhere. To meet those expectations, managers, board members and CEOs must create and maintain an environment that focuses on business excellence, profit maximisation and consistency. |
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